At Stanley Solar Ltd, we are committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make an enquiry, or use our services.
1. Information We Collect
We may collect the following types of personal data:
- Personal identification information: Name, address, email address, telephone number
- Technical information: IP address, browser type, operating system, and browsing behaviour on our website
- Enquiry details: Messages or information submitted through our contact forms or email
- Transactional data: Invoices, payment history, and records related to services rendered
2. How We Use Your Information
We use your data to:
- Respond to enquiries or service requests
- Provide and manage installations and maintenance services
- Communicate with you regarding appointments, estimates, or updates
- Send you marketing communications (only if you have consented)
- Improve our website and services through analytics
- Comply with legal or regulatory obligations
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you give us explicit permission (e.g., signing up for updates)
- Contractual necessity: To fulfil a contract with you (e.g., installation or service agreement)
- Legal obligation: For compliance with laws or regulations
- Legitimate interests: To improve our services and customer experience
4. Sharing Your Information
We do not sell, rent, or trade your personal data. However, we may share your information with:
- Trusted service providers working on our behalf (e.g., engineers, IT providers)
- Legal or regulatory authorities, if required
- Payment processors or financial institutions for invoicing and transactions
All third-party partners are required to comply with data protection legislation and safeguard your data.
5. Data Retention
We retain your personal data only as long as necessary for the purposes it was collected, or to comply with legal and regulatory obligations. Typically, customer data is stored for up to 7 years unless a longer retention period is required.
6. Data Security
We implement appropriate technical and organisational measures to secure your personal data against unauthorised access, loss, or misuse. This includes secure servers, encryption, and access control protocols.
7. Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data (where legally permissible)
- Object to or restrict processing in certain circumstances
- Withdraw consent at any time (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
8. Cookies
Our website uses cookies to enhance your experience and analyse website usage. You may choose to accept or reject cookies via your browser settings.
9. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Stanley Solar Ltd
Email: info@stanleysolar.co.uk